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Frequently Asked Questions
At EuroMice, quality starts with care. Our rodents are bred in clean, controlled environments and raised on a nutritionally balanced diet to ensure optimal health and growth. We follow strict hygiene and biosecurity protocols, regularly monitor our breeding stock, and maintain consistent breeding standards. This results in healthy, well-developed rodents that meet the needs of exotic pets and professional keepers alike.
Our mice are fed a carefully selected, nutritionally balanced diet designed to support healthy growth and development. This includes high-quality commercial rodent feed supplemented with grains and essential nutrients. Clean, fresh water is always available, and diets are adjusted as needed to maintain optimal health and consistency.
When stored properly at −18°C (0°F) or colder, frozen rodents can be kept for up to 6–12 months without significant loss of quality. For best results, keep them sealed in their original packaging or in an airtight, freezer-safe container to prevent freezer burn. Always thaw only what you need and avoid refreezing once thawed.
The safest and most recommended method is to thaw frozen rodents slowly in a refrigerator. Place the rodent in a sealed bag or container and allow it to defrost overnight. For faster thawing, you can place the sealed rodent in cold or lukewarm water and change the water as it cools. Avoid using hot water, microwaves, or leaving rodents at room temperature for extended periods, as this can reduce quality and increase the risk of bacterial growth.
No. EuroMice specializes exclusively in frozen feeder rodents. This allows us to maintain consistent quality, ensure animal welfare standards, simplify shipping and provide a safer, more convenient feeding option for our customers.
We guarantee that all our frozen rodents are delivered in good condition and meet our quality standards at the time of shipment. If there is an issue with your order—such as damage during transport or a quality concern upon delivery—please contact us promptly with order details and photos where applicable. We will review the case and work with you to find an appropriate solution.
Store frozen rodents in a freezer at −18°C (0°F) or colder. Keep them sealed in their original packaging or in an airtight container to prevent freezer burn. Avoid leaving them at room temperature for extended periods.
No. Once a rodent has thawed, it should never be refrozen, as this can reduce quality and increase the risk of bacterial growth. Only thaw what you plan to use.
Our mice and rats are bred and processed specifically for feeding reptiles and other carnivorous exotic pets. However, always check the dietary requirements of your pet species to ensure proper nutrition.
We ship orders weekly to ensure that frozen rodents arrive in optimal condition. Shipping schedules may vary depending on location, order volumes and order size.
Delivery times depend on your location and shipping method. Typically, orders arrive within 1–2 business days after being sent. All shipments are packed with dry ice or thermal insulation to maintain proper temperature.
Yes. All our rodents are bred, raised, and handled following strict animal welfare protocols. Our focus is on ethical breeding, humane handling, and safe processing.
Yes, we accommodate both small and large orders. For bulk or commercial inquiries, please contact us directly so we can ensure proper packaging and delivery.
Our facilities are regularly sanitized, and staff follow strict hygiene procedures. Rodents are processed in controlled conditions to maintain health, safety, and product quality.
Yes. We offer various sizes (pinky, fuzzy, adult) to meet the feeding needs of different pets. Please specify your requirements when placing an order.
Contact us immediately with your order details. We will investigate and work with you to provide a replacement or other reasonable solution as quickly as possible.